Episode #39 Hop On, Hop Off Shuttle in Stockholm, Sweden and the Six Sigma Business Theory (Part 2)

Have you been frustrated when you travel? Did you think that maybe you should teach the travel company a thing or two about running their business? How about your business? Can you improve your business by understanding the mistakes of others? Join Rick and Brandon as they consider Rick’s frustration with the Hop on Hop Off shuttle service in Stockholm, Sweden, and how it may use the Six Sigma business theory to fix it’s problems.

Implementation
1. What are your Objectives? What are you trying to do?
  1. Business Transformation
    1. This is a major shift in how an organization works.
  2. Strategic Improvement
    1. Target specific or operational weaknesses or opportunities
  3. Problem Solving
    1. Fixes areas that are too costly for your customer, or delays

Assessing your scope
1. What is the trade-offs when engaging this project?
  1. Resources
  2. Attention
    1. Will you overwhelm the company with this project?
    2. You could create an unsustainable rhythm.
  3. Acceptance
2. Timeframe
  1. How long will the owners, management, and workers willing to wait for results?
  2. As discussed last week, short-term gains are good up front.
3. The Six Sigma Way’s on-ramps options
  1. Business Transformation
    1. Limit scope to 1 or 2 core processes
    2. Concurrently select strategic and problem-solving projects.
  2. Strategic Improvement
    1. Identify strategic issues
    2. Limits scope to key customers
      1. Like cruise lines

Concurrently select strategic and problem-solving projects.

Problem solving
1. Concurrently launch to define core processes and key customers.
  1. Talked about this last week.
  2. The nexus of efficient bussing with cruise line passengers at the time of re-boarding.

Source: The Six Sigma Way, How GE, Motorola, and Other Top Companies are Honing Their Performance by Pande, Neuman, and Cavanagh.

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